Pre-Registering for Disney Access Service (DAS) *updated

Updated: Jun 3

***Starting May 20, 2024 DAS must be registered for online up to 30 days in advance of a guests arrival. Read more about the changes here.

When can a Guest register online for DAS?

A guest with a valid admission can register 30 days before the first ticketed day.

Do you need to have purchased a WDW resort package or be a resort hotel guest in order to pre-register for DAS?

No, but you need a valid ticket or an Annual Pass.

If you are traveling with someone who qualifies for a DAS can you register for them?

The guest that is applying for the DAS must be on the tele-call, even if the guest is a minor. Another family member can be the one who talks to the cast member and coordinates the video call, but the child or adult who is in need of the DAS must be present. The cast member will need to talk to them briefly and take their picture.

What does the guest need to do before registering?

Again, the guest must have valid park admission for the dates requested. If you have a resort package the cast member will likely ask for your resort confirmation number, so have that handy. You need to make sure you have the entire party linked in MDE to the guest requesting the DAS. Remember the DAS can only include the qualifying guest and three additional party members, four in total. Disney will only approve an exception to this for minor children. For example a family with two parents and 3 minor children will be given an exception and allowed to have an extra person added. Disney is not making expections for children in the same family over the age of 18 or for grandparents. For example in our family we have two parents, a teenage son and two adult daughters. Disney will not currently grant a family like ours an exception.

When can I pre-register?

Pre-registration is only available 7am-10pm Eastern Time. It is available everyday. Again your pre-registration window is up to 30 days before the first park day of your trip.

What are the steps to register online?

You will need to make sure you have Zoom downloaded on your device before you begin.
When the guest is ready they should go to https://disneyworld.disney.go.com/guest-s ervices/disability-access-service/register/
Scroll down and agree to the Terms and Conditions.

****Make sure you are aware that by agreeing to the Terms and Conditions you wave your rights to join a class action lawsuit against the Disney coperation. You also are agreeing to not record the video call and that if you are caught lying about anything during the call you will be banned from the Walt Disney Parks.

Click on Request Live Video Chat. A window will pop up in the bottom left corner. You will be prompted to wait for the next available cast member. It gives you no time frame for how long the wait time is, so pack your patience. Occasionally the window will time out and give you a error message like this

Simply refreshing your window will most likely bring you directly back into the queue. Occasionally you may have to click on Request Live Video Chat again, but it will pop you right back into the same place in the queue.

After answering a few questions such as reservation number and guest name and age in the chat, you will be given a zoom link for the video call.
The cast member there will ask a few questions, you will then be transfered to another person who will either approve the DAS or suggest alternate accomidations. A cast member will take a picture of the guest qualifying for the DAS.

When is a good time of day to attempt to pre-register?

7AM Eastern time or as close to that as you can manage. The earlier in the day, the lower the wait time has been our experience.

Is there anything else you need to be aware of?

The person requesting the DAS must be present for the video call. In the case of a minor child, a parent may do all of the talking. The minor child does not have to be in the room for that part of the conversation, but they must be available to be seen by the cast member and have their picture taken.
The person requesting the DAS must be at least 18 years of age, or have their parent or guardian with them.
You must have a disney.com account for them to access your reservation and ticket information. Make sure you have logged in ahead of time.
The video chat has accommodations such as text chat and a screen reader for guests with auditory or visual disabilities.
The video chat is only available in English at this time.
Again, recording of the video chat is not permitted